Genesys Cloud – 近日公開予定の機能
このプレビューでは、次のGenesys Cloudリリースに予定されている機能をリストします。 The features will not be live in Genesys Cloud until July 15, 2024. The feature descriptions in the July 15, 2024 Genesys Cloud Release Notes will contain links to the accompanying documentation in the Resource Center or Developer Center. For information about upcoming Genesys Cloud feature releases, see the Feature releases and Announcements sections in Genesys Cloud Release Notes.
機能の可用性は、地域の準備状況、製品ライセンス、Genesys のリリース スケジュールなどの要因に基づいて異なる場合があります。 詳細については、 Genesys Cloud リリーススケジュールをご覧ください。
Introducing the Queue routing performance view
Administrators can now use the new Queue Routing performance view to gain a better understanding of the routing settings performance for a specific queue when agents respond to interactions. This view offers detailed data about interactions that agents answer, including information on the chosen routing method and the last routing rules or rings reached, before an agent answers the interactions.
Generic SIP station support in cloud media
Administrators can now use generic SIP station support in cloud media. This feature enables non-managed third-party devices to register with Genesys as a SIP endpoint and allows unsupported phones and third-party SIP applications to connect and register with the Genesys system, which improves flexibility and interoperability for administrators who manage diverse communication endpoints.
Web tracking API public endpoint
Administrators can now access a public endpoint for the web tracking API to ensure a streamlined and accessible process for tracking and analyzing visitor behavior. This feature enables the organization to track visitor interactions on the website through a public API and submit web event data without the need to deploy the JavaScript Tracker SDK. Previously, web tracking was enabled via the JavaScript SDK, which captured web events and sent them as beacon requests to the public API. The new public API endpoint provides greater flexibility in web event data collection and platform integration.
Improved native voice transcription accuracy for Arabic dialects
Genesys Cloud improved native voice transcription accuracy for Arabic (ar-WW) language.
廃止予定： Supervisor for iPad app
On October 14, 2024, Genesys will discontinue support of the Genesys Cloud Supervisor app for iPad. Genesys also recommends that organizations download the new Insights mobile app to better monitor and optimize team performance in real time.
廃止予定： Predictive Engagement support for ACD Web Chat 2.0
On July 6, 2025, Genesys will discontinue support for the previous ACD web chat version 2, available through chat widget versions 1.1 and 2.0. Predictive Engagement will also no longer support these earlier versions.
