Genesys Cloud Archive - December 2024
List of the Genesys Cloud release notes published in December 2024.
December 2, 2024
カスタマーエンゲージメント
- 2024 Genesys CIDR 拡張およびファイアウォール要件通知
- Authenticated messaging enabled for Mobile Messenger
- View Mobile Journey Tracking for enhanced agent insights
- Web messaging Hungarian, Ukrainian, and Vietnamese support
アカウント管理
- Audit Viewer granular detail of role changes
Customer Engagement
- Additional speech-to-text (STT) options for Architect bot flows
従業員の生産性
- Preview active emails in queue and parked emails
- Collaborate chat hyperlink ability
オープンプラットフォーム
- Outbound campaign management support in CX Cloud from Genesys and Salesforce
セルフサービスと自動化
- Capture slot values via LLMs with Genesys Virtual Agent
- Generative knowledge article answers with Genesys Virtual Agent
人員エンゲージメント
- Workforce management activity smoothing and schedule variability
