Genesys Cloud組み込みクライアントについて
Genesys Cloud offers a range of integration options to extend its contact center capabilities into other enterprise systems. Its embedded clients are variants of Genesys Cloud contact center services that run within third-party applications or as browser extensions for use with any web-based app. Using the Genesys Cloud Embeddable Framework, organizations can also build custom integrations tailored to their environments. These integrations support various interaction types and functionality such as click-to-dial, screen pop, call forwarding, and scripts.
For organizations seeking deeper alignment between customer engagement and business operations, Genesys Cloud also provides strategic CRM integrations with platforms like Salesforce and ServiceNow. The integration solutions, CX Cloud from Genesys and Salesforce and Unified Experience from Genesys and ServiceNow, go beyond UI-level embedding to enable intelligent routing, advanced case management, and workflow-driven interaction handling capabilities that significantly enhance agent productivity and reduce resolution time.
サードパーティー システム
Salesforce、Microsoft Teams、Zendesk などのサードパーティ システムで Genesys Cloud を使用します。
ブラウザ拡張
Genesys Cloud ブラウザ拡張機能のいずれかとともに Genesys Cloud を使用します。
Genesys Cloud埋め込み可能フレームワーク
Genesys Cloudを他のシステムやツールと統合する場合は、公開されているアクションや方法を使用して統合を開発します。 次に、プライベートで使用するためにGenesys Cloud組織に、または公共で使用するためにAppFoundryに、統合を導入します。
Strategic CRM integrations
While Genesys Cloud embedded clients offer lightweight, UI-level integrations within third-party CRMs, strategic partnerships such as those with Salesforce and ServiceNow deliver deeply integrated, co-engineered solutions that combine Genesys Cloud’s interaction capabilities with native CRM workflows, significantly improving agent efficiency and accelerating resolution time.
