AI Experience tokens metering and pricing
- Genesys Cloud CX 1Genesys Cloud CX 2Genesys Cloud CX 2 DigitalGenesys Cloud CX 3 or Genesys Cloud CX 3 Digital
Genesys AI is a collection of products that bring together multiple artificial intelligence (AI) disciplines in a single platform to personalize, refine, and establish advanced customer and employee experiences. For more information, see Genesys AI. Your organization can consume Genesys AI Experience tokens as you use Genesys AI, and the tokens are designed for flexibility to adapt to your changing business needs. The quantity of tokens consumed appears on your invoice.
Order Genesys AI Experience
New customers have access to Genesys AI and the AI Experience tokens by default. For existing customers, order tokens via AppFoundry or speak with your Genesys representative. If you currently have the deprecated AI Experience Bundle or deprecated discrete Genesys AI products, Genesys will remove these products upon your renewal. To move to the AI Experience tokens sooner, contact your Genesys representative.
Provisioned Genesys AI Experience products
The Genesys AI products that are available to each org depend on the base license type. This table describes provisioned Genesys AI products.
| AI product | Genesys Cloud CX 1 | Genesys Cloud CX 1 Digital Add-on II | Genesys Cloud CX 2 | Genesys Cloud CX 2 Digital | Genesys Cloud CX 3 | Genesys Cloud CX 3 Digital |
|---|---|---|---|---|---|---|
| Predictive Engagement | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Predictive routing | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Bots (Voice) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Bots (Digital) | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Agent Assist (Digital) | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Agent Assist (Omni) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Genesys AI Experience metering details
This table describes the Genesys AI product’s raw meter and how many tokens are consumed.
| AI product | Units per token |
|---|---|
| Predictive Engagement | 4000 events |
| Predictive routing | 17 routes |
| Bots (Voice) | 17 minutes |
| Bots (Digital) | 51 sessions |
| Agent Assist (Digital) [named] | One seat requires 15 tokens |
| Agent Assist (Omni) [named] | One seat requires 25 tokens |
| Agent Assist (Digital) [concurrent] | One seat requires 22 tokens |
| Agent Assist (Omni) [concurrent] | One seat requires 37 tokens |
Free token allocation
Each Genesys Cloud organization gets a free allocation of tokens every month. This table describes token allocation.
| Free tokens allocated per month | |
|---|---|
| For each named org | 250 tokens |
| For each concurrent org | 350 tokens |
Token pricing
If you have questions about pricing, contact your Genesys representative.
| Charge type | USD | CAD | AUD | EUR | GBP | YEN | NZD | BRL | ZAR |
|---|---|---|---|---|---|---|---|---|---|
|
Month-to-month |
1.00 | 1.10 | 1.30 | 0.800 | 0.700 | 120 | 1.40 | 4.0 | 14.2 |
| Date | Revision |
|---|---|
| April 10, 2024 | Article published. |
