Genesys Cloud – 近日公開予定の機能
This preview lists the features scheduled for the next Genesys Cloud release. The features will not be live in Genesys Cloud until January 13, 2025. The feature descriptions in the January 13, 2025 Genesys Cloud Release Notes will contain links to the accompanying documentation in the Resource Center or Developer Center. For information about upcoming Genesys Cloud feature releases, see the Feature releases and Announcements sections in Genesys Cloud Release Notes.
機能の可用性は、地域の準備状況、製品ライセンス、Genesys のリリース スケジュールなどの要因に基づいて異なる場合があります。 詳細については、 Genesys Cloud リリーススケジュールをご覧ください。
2024 Genesys CIDR 拡張およびファイアウォール要件通知
サービスの中断を防ぎ、サービスの継続性を確保するために、カスタマーは 2025 年 2 月 1 日までに次の手順を実行する必要があります。
- 新しい CIDR IP アドレスへのアクセスを許可するようにファイアウォールを構成します。
- 該当するすべての準備テストを完了します。
- 全文を読む2024 Genesys CIDR 拡張 - 商業発表。
SMS and E-mail campaign automation using campaign rules
Administrators can now automate operations for SMS and email campaigns using campaign rules, including conditions and actions. This enhancement enables campaign rules to operate simultaneously across digital (SMS and email) and voice campaigns and streamlines campaign management. Also Change Campaign Template and Set Campaign Messages Per Minute actions are now available for digital campaigns. These actions provide greater flexibility and control over digital channel operations.
Native voice transcription support for capitalization, punctuation, and normalization of digits for English language transcripts
Genesys Cloud native voice transcription in English now more accurately adds capitalization, periods, question marks, and commas where applicable, as well as shows spoken numbers as digits int he transcription. This improvement enhances transcript readability and does not impact sentiment analysis, topic spotting, or content search performance.
Hindi programs, topics, and phrases support
Programs, topics, and phrases support is now available for Hindi (hi-IN).
Complex journeys persist in post calculation sequenced path order on Journey Management
Administrators can now ensure that event cards in journey management persist in the same order as they were constructed, even after the journey is calculated, saved, or retrieved later. This enhancement provides a clear and logical sequence for viewing results in journeys with multiple paths and simplifies the management and review of large, complex journeys that contain up to 20 branches. The event card order remains consistent, which helps users better understand and analyze journey outcomes.
Add descriptions to collaborate chat rooms
Administrators can now add or edit descriptions for Collaborate chat rooms, which enables room owners to provide more context and information about the room’s purpose. A chat room description helps participants understand the role of the chat room and the intended focus beyond the title. This enhancement reflects feedback from users and internal teams who requested alignment with the capabilities of other chat platforms.
