発表日 発効日
2024-01-24 2024-08-31

On August 31, 2024, Genesys will remove Google Agent Assist accessibility from Genesys Cloud.

よくある質問

影響を受けますか？

You are only affected if you use the Google Agent Assist.

If you purchased Google Agent Assist, you can use the Genesys Native Agent Assist product. Navigate to the App Foundry to receive a 90-day free trial, or contact your account team.

どうすればこの廃止に備えることができますか？

If you created assistants with Google Agent Assist, you must recreate the affected assistants with Genesys Native Agent Assist settings.  For more information, see Create Genesys Agent Assist as an assistant.

助けが必要な場合や質問がある場合はどうすればよいですか。

マイサポートに連絡してください。