Published every Monday at 9:00 A.M. E.S.T., these release notes offer a timely and structured insight into the evolving landscape of Genesys Cloud features. Users can easily navigate through the comprehensive summary view, which organizes titles by major product areas. This organized approach makes it easy for users to find relevant information pertaining to their specific needs. Users can also click the labels below the content to view previous release notes that belong to the same categories and tags.

For those utilizing the Genesys Cloud FedRAMP platform, a simple click allows them to seamlessly switch between platforms, ensuring access to the latest release information in their preferred region.

If users are uncertain about when a feature was released, they can explore the Monthly Archive, expand all sections, and use Ctrl/CMD+F to conduct a quick search.

In essence, feature release notes stand as a comprehensive and accessible resource, empowering Genesys Cloud users to stay informed and make the most of the platform’s evolving capabilities.

For more information, see Genesys Cloud release notes, and FedRAMP compliance.