Audio Monitoring action
Use the Audio Monitoring action to direct Architect to flag AudioHook Monitor to start or stop streaming conversation audio to a third-party service and enable the external service to analyze the audio. This action is available in the Audio category of the task editor’s Toolbox in inbound call, outbound call, and common module flows.
Notes:
- To use AudioHook Monitor, enable recording on the trunk. For more information, see BYOC Premises Edge group settings.
- You can enable the Audio Monitoring setting in the queue that you plan to use for the flow or the Architect action. Architect uses the most recently used method, the queue or the call flow, until the next time that you change the setting. For more information, see Set behavior and thresholds for all interaction types in Create and configure queues.
| Name | Description |
|---|---|
| Name field | Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the task sequence. |
| Enable Monitoring |
Choose to enable or disable monitoring. If you set this Boolean expression as true, then Architect enables monitoring. If you set it as false or NOT_SET, then monitoring is disabled. |
