Genesys Cloud - Estimated wait time tag

List of the Genesys Cloud release notes that include the Estimated wait time release notes tag.
March 31, 2025

カスタマーエンゲージメント

  • 2024 Genesys CIDR 拡張およびファイアウォール要件通知
  • Introducing outbound WhatsApp campaigns support

従業員の生産性

  • マルチコンテキストパネル
  • Conversation details for agents
  • Prevent agents from staying on queue without a selected station

アカウント管理

  • Attribute-based access control

データ、分析、レポート

  • View average sentiment score across performance views
  • Retrieve Estimated Wait Time (EWT) by label
  • Analytics agent activity API filter and sort agents based on conversation activity
  • Agent Timeline Detail view

オープンプラットフォーム

  • Sync external email interaction data in Genesys Cloud EX
  • Genesys Cloud Voice phone numbers in Argentina, Brazil, Mexico, and Colombia

人員エンゲージメント

  • Add or remove individuals from automatic development and feedback modules assignment
  • Gamification Contests

セルフサービスと自動化

  • Query jobs API typeId as a primary filter and increased filter limits

廃止のお知らせ

  • Deprecation: Amazon Lex V1 bot integration

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