発表日 発効日
2024 年 2 月 7 日 2024年4月24日

On April 24, 2024, or when all customers complete migration, whichever happens first, Genesys will deprecate the historical adherence route across management units and replace it with new bulk routes.

 

Use of the old query route often resulted in the service being rate limited, slowing down the process, and delaying results across the board. The new API allows developers to make fewer and more efficient requests for historical agent schedule adherence. This change should create more consistent response times.

現在のエンドポイント POST /api/v2/workforcemanagement/adherence/historyal は次のように置き換えられます。

Genesys will discontinue the old query route, which will not support new features with the following changes:

  • The new routes group users by management unit in the request rather than an arbitrary list of users.
  • Actuals will no longer be returned. If the actuals are needed, they should be queried from analytics.
  • You can ask for exceptions with no limitations (previously it was limited based on the number of days requested).
  • Explanations will be applied to historical adherence calculations.

影響を受けますか？

この非推奨は、履歴遵守クエリを使用して履歴エージェント スケジュール遵守を監視する場合に影響します。 

    どうすればこの廃止に備えることができますか？

    Familiarize yourself about the use of new bulk routes with tutorials. Here is a tutorial of how to use the new bulk routes. 

    助けが必要な場合や質問がある場合はどうすればよいですか。

    マイサポートに連絡してください。